Privacy Policy

Effective Date: May 1, 2025  |  Last Updated: May 15, 2025

1. Introduction

Hello Reach LLC ("Hello Reach," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (helloreach.org), Business Spotlight subscription service, or any related services.

By using our services or completing the Spotlight Signup, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Business and contact information (company name, contact name, email, phone, website)
• Payment information (processed securely by Stripe — Hello Reach does not store card numbers)
• Campaign preferences and business description submitted for Spotlight placement
• Communications with our team (support emails, inquiries)

Information collected automatically:

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring URLs and navigation paths
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Deliver and manage your Business Spotlight subscription
• Process payments and send billing confirmations
• Feature your business in Hello Reach email campaigns and social media (per your plan)
• Respond to your inquiries and provide customer support
• Send service-related notifications (billing, renewals, updates)
• Analyze website usage to improve our services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe: For payment processing (subject to Stripe's privacy policy)
• Email service providers: To deliver campaign emails on our behalf
• Legal authorities: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Your business information (name, logo, bio, website) will be shared with Hello Reach's email distribution list as part of the Spotlight placement service — this is the core service you are subscribing to.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon cancellation, we retain data for a minimum of 3 years for legal and accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements) by emailing privacy@helloreach.org.

6. Cookies

Our website uses cookies to improve user experience and analyze traffic. You may disable cookies through your browser settings, though this may limit certain website functionality. We do not use cookies for advertising targeting.

7. Security

We implement commercially reasonable technical and organizational security measures to protect your information. Payment data is encrypted via SSL/TLS and processed by Stripe, a PCI-DSS compliant payment processor. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Data portability (receive your data in a structured, machine-readable format)

To exercise these rights, contact us at privacy@helloreach.org.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at:

• Email: privacy@helloreach.org
• Mail: Hello Reach LLC, 2001 L St. NW, Fl 5, Washington, DC 20036